Update - Evening of 5/17
Ok guys, good news and bad news.
Bad news out of the way: Our EU region codes apparently won’t be active until tomorrow (May 18) around noon, not sure exactly which EU time zone that is.
Good news: We finally have the codes. North American ones should be functional - we’ve tested the process on our own. The EU ones are there so they’ll be ready to use tomorrow.
A few notes
- If you are a PHYSICAL backer your game is in the mail and you won’t have a digital code for Switch. You can email email@example.com for shipping info!
- After you redeem your code, return to your inventory to unlock it! You don’t unlock it on the selection page
I’m out for the evening folks - if you have problems, please drop us a message at firstname.lastname@example.org.
THANK YOU FOR THE PATIENCE AND SUPPORT!!!
We’ve heard from our THQ Nordic contact that he was promised the codes today. We’ll let you know the second they are in our system!
All physical copies have shipped
Our contact at THQ Nordic is working hard to get the codes. We’re really sorry we missed launch day (obviously) and nothing is more important to us right now than getting the codes live.
We’ll update later today as things progress. Thank you.
Speaking with our contact at THQ Nordic, we’re hoping to have the digital codes tomorrow. Time zones are offset so I’m not sure exactly when we’ll have them up on the store. We’ll update today OR tomorrow as soon as we know more.
The North American physical copies came in a day earlier than originally expected, so we’re hoping that with rushed shipment, they should be in backer’s hands shortly. You’ll get a message from Tiny Fish as soon as the unit is unpacked, repacked and shipped.
Again, we’re sorry for delays. Certainly not how we wanted it to go down, but we’re excited to get it in your hands and hope it’s worth the wait!!
Hey all, you may have seen this info from us in an e-mail:
First I’ll apologize for the delay on info, we were waiting until we got confirmation ourselves about the delivery of codes and physical units. We have to go through THQ Nordic for it all, who has to get this stuff from Nintendo.
Digital: THQ Nordic still doesn’t have keys to give us. They’re working hard to have them by tomorrow so everyone has it on launch day. But they admit it’s a bit of a black box for them, too, as they’ve never ordered codes from Nintendo in this way. When we got confirmation about availability for tomorrow (good or bad), we’ll update this thread.
Physical: We use a US-based group called Tiny Fish for shipping (they’re also the ones making our shirts and maps). THQ Nordic delivered a batch of European region physical copies, which Tiny Fish has shipped out. European backers should have an e-mail with shipping info. The bad news: there was some kind of problem and we learned today that the North American units won’t arrive at our shipper until Wednesday. When they do arrive, they’ll be rushed out.
We know you guys have waited a long time for this, and we sincerely apologize for prolonging it.