We’ve sent off a build to QA tonight. If they find no blockers, we can shoot it to sony for cert.
We’re making good headway on a solution for the bug, and are optimistic we can get it to Sony for testing soon. We’re also trying to add additional safeguards that’ll make it far less likely for saves to be corrupted during any crash, just in case a fluke bug happens after the patch. Thanks for all the patience and support everyone, we’re making progress!
We wanted to provide a status update on the PlayStation 4 crashing issue. First of all, we’re extremely sorry this problem exists. We’ve been sleepless trying to identify just how this could slip through into release. Our team was working throughout the weekend to produce a reliable repro case that creates usable crash dumps from dev kits, and we now think the cause has been found. Which means we can shift focus towards a solution.
Save Data Backup
The worst part of the problem is definitely the potential save data corruption. So in the interim, please read through this thread about backing up saves:
If you experience the issue, we’d appreciate some info on your experience here. We think we’ve got it nailed, but more info always helps.
What’s Happening Next
We’ll try to be as transparent as we can about what’s going on. Here’s the scoop:
- With the problem found, we’re implementing a fix (already in progress)
- The patch goes through a real QA pass (fast and intense to make sure the fix is verified, but quickly)
- The patch is sent to Sony for official approval (we can’t put it live until Sony approves it)
- With approval, the patch is released ASAP
So it’s a tricky balancing act between getting the thing fixed and live as soon as humanly possible while ensuring the changes don’t introduce new bugs.
We’ll let you guys know as soon as things start moving through the process, whenever we can. We know this isn’t an acceptable situation and are working like mad to fix it.
Thank you for hanging with us,
-Ryan & the team