I’ll be compiling this thread to help users correlate various troubleshooting tips to assist them in getting the game running
Platform Error - Game Requires 64-bit OS
If you receive a Platform Error it means your OS is not 64-bit. As the game requires a 64-bit OS you cannot run the game. You would need to reinstall your OS to the 64-bit versioin
Reinstall VCRedist
Go to your steam library and run
\steamapps\common\Battle Chasers Nightwar_CommonRedist\vcredist\2010\
And run
vcredist_x64.exe
and
vcredist_x86.exe
Game REQUIRES DX11
As per the system requirements, the game requires DX11 to run. Your video card must be an
AMD HD5000
Nvidia GTX400
or higher to be DX11 compliant. If you do not have a DX11 compliant card the game will not run
Wait DXDiag Says I Have DX11/DX12!!
Many people don’t seem to know if their video card supports DX11. In order to check this do the following
- Click Start->Run
- Type in “Dxdiag”
- Press Enter
See the DirectX version here?
THIS IS A LIE
This only shows what the OPERATING SYSTEM supports. Not what your VIDEO CARD supports.
To check what your video card supports
- Click the Display tab
- Look in the upper right
- For Windows 7 look for “DDI Version”
- For Windows 8/10 look for “Feature Levels”
If you DO NOT see “11” in the "DDI Version or “Feature Levels” line, your video card DOES NOT support DX11
This CANNOT be solved by installing DirectX.
It is a HARDWARE problem with your video card.
Update Your Video Card Drivers
It is also important that you update your drivers through software provided by your video card manufacturer or directly from their site. Using Windows or updating software provided by your laptop manufacturer to find more recently drivers is less reliable, as they will likely only have drivers that initially shipped with the product, or will be out of date with the actual video card manufacturer.
For AMD cards, download the AMD Catalyst Control Center, which you can find here:
http://www.amd.com/en-gb/innovations/software-technologies/catalyst
For NVidia cards, go to this page and download the appropriate drivers for your card by providing the correct information:
http://www.nvidia.com/Download/index.aspx
If you have an NVidia GeForce card, you can also download and install the GeForce Experience to update your cards through that:
http://www.geforce.com/geforce-experience
Always make sure you reboot your machine after installing the drivers, just to be safe. Then try relaunching the game.
Laptop users should force their Nvidia/AMD cards
Use the Nvidia Control Panel or AMD CCC to force the game to use your built in GPU instead of the Intel one
This guide should help you depending on your video card:
Verify Game Files
Sometimes files can be corrupted and may require to be reinstalled
- Right click on game in steam library
- Click “Properties”
- Click “Local Files” tab
- Click “Verify Integrity of Game files…”
Delete Intro Movies
If your game crashes after or during the THQ logo go to the directory
\steamapps\common\Battle Chasers Nightwar\BC_Data\StreamingAssets\Video
And delete all mp4 files
Once you do the game will be ‘stuck’ playing a blank screen but you can press the space bar to bypass the ‘blank movie’
