Airship Community

PC Issue: Razer Kraken 7.1 V2 headset crashes

Hey team!

I’m having an issue where my (Razer Kraken 7.1 V2) headset drivers will crash while playing the game and the only way to get them to work again is to reboot my entire computer which gets very frustrating as it will happen once or twice per hour.
I have tried quitting the game, force quitting all my audio handling processes, even disabling and re-enabling the headset drivers (when I did this the driver was unable to start at all)
So far only a full computer reboot will fix the audio issues.

If anyone knows anything that can help me fix this issue and if the team could look as well I’d really appreciate it.

Notes:

  • My headsets drivers have never crashed before in any game or applications
  • The crash happens in both the normal and “safe” mode through steam (DX 9)
  • Here is my computer specs to help find the issue https://pastebin.com/QCtfdSkT

Thanks for the info, @TreeSamurai, and we’re really sorry this is happening to you. We’ll look into it ASAP.

Hi i have the same problem to and i have not even been bothered to fix it in the pass year… Just wondering if you found a solution for the problem???

I have no clue if the issue was fixed. it started happening 10 mins into playing the game and was that frustrating I just stopped playing the game even though I’d only played about 5 hours worth. was very disappointed about it.

It could be a Razer issue though so try updating the drivers to more current ones as that should hopefully fix it for you.

Good luck!