PC Issue: Razer Kraken 7.1 V2 headset crashes


#1

Hey team!

I’m having an issue where my (Razer Kraken 7.1 V2) headset drivers will crash while playing the game and the only way to get them to work again is to reboot my entire computer which gets very frustrating as it will happen once or twice per hour.
I have tried quitting the game, force quitting all my audio handling processes, even disabling and re-enabling the headset drivers (when I did this the driver was unable to start at all)
So far only a full computer reboot will fix the audio issues.

If anyone knows anything that can help me fix this issue and if the team could look as well I’d really appreciate it.

Notes:

  • My headsets drivers have never crashed before in any game or applications
  • The crash happens in both the normal and “safe” mode through steam (DX 9)
  • Here is my computer specs to help find the issue https://pastebin.com/QCtfdSkT

#2

Thanks for the info, @TreeSamurai, and we’re really sorry this is happening to you. We’ll look into it ASAP.